Explaining the Allume Service
Occasionally you will work with clients who aren't quite sure how our service works, even after going through our website. In these cases, we encourage you to refer to the scripts below that clarify the Allume Service for them.
Allume is a concierge styling service. We’re different from Stitch Fix in 3 big ways.
1. You can text with your stylist directly(like we’re doing right now :) — that means your selections are way more personalized, and specific to you!
2. I’m happy to make edits on your lookbook based on your feedback—that way you’re sure to love something and get your styling fee refunded.
3. You have full control over what you buy. We don’t send anything to you, instead you buy directly from your digital Lookbook, and your items ship from the brands directly.
Wait.. this isn't like Stitch Fix ?
In order to receive your clothes, you purchase them first through your Allume lookbook. You’ll receive packages from each brand you buy from. Let me know if you have any other questions, I’m happy to walk you through the ordering process! :)
Will you be sending all these to me? / Can I try these on before buying?
Allume is even more personalized than a box service. Our stylists work directly with clients to create looks that are personalized to their style, size, and budget. Our stylists share your personal online Lookbook with you and all communication, feedback on looks, and any revisions to your Lookbook are done directly with your stylist through text. You buy only what you want from multiple brands/stores in a single checkout through Allume, and your purchases will arrive directly from the stores you purchase from. You are charged $20 for the personalized styling fee, but this is refunded to you when you make a purchase. Does this sound like something you’re still interested in? I’d love to style you and get to know what you think about our first draft of looks.
I thought this was a box service, I don't know if this is going to work for me.
Great! When you’re ready to buy, you can purchase through your lookbook. Each product page has an “Add to bag” button that allows you to add to your Allume cart. Then, checkout through Allume just like you would any other site! Let me know if you have any other questions, I’m happy to step you through it. :)
I hearted things, now what?
I’m signing off for the day, but feel free to text me back with any feedback or questions you have about making a purchase. I will text you back when I’m signed on during my styling hours. If something has sold out, let me know and I’ll replace it! ;)
Signing off for the day & setting the expectation that you're not on 24/7
Allume is personal shopping and styling service. As your stylist, I work directly with you to create looks that are personalized to your style, size, and budget. I then share a personalized digital Lookbook with you, discuss feedback on looks, and any revisions to your Lookbook are done directly with me through text. You buy only what you want from multiple brands/stores in a single checkout through Allume, and your purchases will arrive directly from the stores you purchase from. You are charged for the personalized styling fee, but this is refunded to you when you make a purchase. Let me know if you have anymore questions about how Allume works!